Overcoming the Bike Rack Effect

Overcoming the Bike Rack Effect

We’ve all been in meetings like this — I just didn’t know there was an accepted term for the phenomenon –Imagine a city council meeting with three agenda items: a $100 million power plant zoning approval, a request to build a $10,000 bike rack for city sidewalks...
Tips for reviewing official statements

Tips for reviewing official statements

Tips for reviewing official statements Do you have on your desk an “official statement” that you have to review or help draft? Or do you expect to have one soon? If so, this post will give you some ideas about how to do that effectively. If not – well, we love folks...
What We Learned From Our Client Feedback Process

What We Learned From Our Client Feedback Process

We had read many articles touting the benefits of an organized client feedback process, and so we wanted to go through one ourselves. It worked great – we learned a great deal and we’d highly recommend it – and we thought we would share some of what we learned. You...